Recent Reviews

I've used Magic Rug cleaning for a long time and they do an excellent job. The rugs are beautiful upon return and Livingston is always pleasant and delivers when promised. Camille P.

Timely service. Our rugs look wonderful now; the color even looks restored. Everything was delivered clean. They helped put all the rugs back in place with my new rug padding when they delivered, and they trimmed the padding for me to fit.

I had a large living room area rug cleaned. It had both Tiki Punch and coffee stains (don't ask how that happened). Livingston was able to remove both stains, pick up and deliver and helped place the rug including moving furniture. Professional service all the way.

Amazing job on my rugs will use again when they need to be cleaned again soon. Great customer service

We recently had one of our area rugs cleaned and Gentle Genie was great from pick up to drop off. Super professional and on time - thank you Livingston

Great service a nd reasonable pricing. Both pick up and delivery were on time. These rugs looked like new!

I had two rugs from my mom's house I had been meaning to clean for the last year. One had been in our garage for a few years! Both needed aggressive dusting and a deep clean. I contacted a few places in my area on Yelp. I wanted the rugs cleaned by hand (not using a typical carpet cleaning machine) and the local places I messaged were neither reliable nor honest. The prices were all over the place too. Luckily, I found Gentle Genie on Google and I literally read all their FAQ and details on their website https://gentlegenierugcare.com/. They use a multi-step process and lots of verbs were thrown around including dusting, washing, flushing, drying... I knew it was going to be pricey, but it would be worth the cost if they didn't ruin my rugs and they came back less gray and un-dusty! I called and spoke with Helen who was very helpful and answered all my questions. I had the measurements and material of the two rugs and she was able to give me an estimate over the phone and get all my info. Note that there is a delivery/pick up fee (around $70). I believe the facility is in Riverside and they have specific pick up days depending on your area. By the way, I was sent an email to approve the estimate online upon pick it up (it was good to see the breakdown of cost). When payment was due, the company was true to their word and didn't add other fees. I did have to email so find out status, but I wasn't in a rush and preferred a thorough job than a quick one. The company sent a good follow up email about how to spot clean and keep your rug in good condition. Also the email noted that they have updated their facility with more room to clean rugs and reduce turnaround time. So happy that my rugs are now clean and looking great!

I'm so impressed with the easy quote process and quick pick up of my rug. The rep who picked it up (Robert) was professional and knowledgeable of the material in my rug and explained the cleaning process. My rug has heavy traffic stains as well as dog stains. He assured me that my rug would be evaluated once at the cleaning facility. If the rug could not be cleaned to my satisfaction they would call and let me know, no charge.

I would recommend the Gentle Genie to anyone who is thinking about cleaning their rug. Stains or dirt .. this is the absolute best company to use. I bought a designer rug at a consignment store recently and worried that the stains and dirt would be impossible to remove. The in studio eight step cleaning process brought this beautiful oriental rug back to life!! The owner is very consistent and communicates how the process works and delivers service at a value which was beyond my expectation. Fantastic and will use again! Thank you!

I contracted with Paul to clean an area rug. It wasn't expensive or an heirloom, but needed a good cleaning. Paul presented several options along with his recommendation. He helped me move our heavy dining room table to remove and replace the rug. His work was excellent and I was completely satisfied. I'll call him next time I am in need of service, and would recommend his company to anyone looking for great work. Thanks Paul!

I have known Tall Paul through our professional work and jobs. He's very knowledgeable and passionate. He cares for what he does and provides his customers with excellent services. If you're in area, look no further and go to him.

Paul at Gentle Genie Rug care is by far the best rug cleaner in Temecula. He begins by thoroughly inspecting your rug and tests the colors (as rugs are known to bleed). He has this great big machine to remove all the dirt from your rug and after he does all that he washes it! I've never seen so much dirty water come out of a rug, but Paul flushes it till the water is clear again. My rug had pee in it and all that came out too. My rug was soft and clean and the colors were vibrant when he was done. The best part is that all the odor is gone. I wouldn't have believed it if he hadn't let me watch. I highly recommend them.

I recommend Gentle Genie Rug Care to clean your area rugs, especially from pet mishaps. I have an elderly cat that was repeatedly urinating on my Pottery Barn rug, and by the time I caught it, it had been done multiple times requiring professional attention. Paul from Gentle Genie was responsive and came out to our house to evaluate and pick up our rug. They have a unique cleaning process which he explained to us, specifically for removing pet urine for rugs. He was very cordial and communicative, price was fair, and the rug looked great when delivered back! I will be using them when our other rugs need cleaning.

I found Paul on the internet, I called him on a Sunday and he responded instantly, we scheduled an appointment the next day, and he showed up that afternoon after a long day in San Diego, (which was impressive to me), he reviewed about 11 of my Afganny rugs, priced, cleaned them exquisitely, even the ones I thought were ruined. He picked up and delivered the rugs and helped up reset them in the house. He is knowledgeable, competitive with pricing, professional and has a good knowledge of middle eastern rugs. I would highly recommend his company to anybody. The service was awesome.

Paul did a SPECTACULAR cleaning job on my unique, large, difficult-to-clean rug! Upon arrival at my residence, he took the time to inspect and test my rug's fabric to ensure a safe and successful service. My rug required a meticulous, time-consuming, hands-only cleaning (due to the fabrics and intricate weaving). It also required removal of pet stains and odors. It looks and smells like new! The rug was returned to me promptly and I am 100% satisfied! Paul is a conscientious, very kind, and extremely knowledgeable individual. I will use him exclusively from now on!

This is as good as it gets. Paul, worked miracles on a rug that was destined for the heap. After a long consultation, Paul said that he would "Do his best". OMG!!!! My rug is beautiful. I am going to get the rest of my Chinese Rugs to Paul, asap. Samantha

This guy Paul has a passion for good rugs, and he has the knowledge to teach you about the proper care of your expensive rug. We used him to clean a valuable Pakistani carpet, and he not only did a fantastic job on our rug, but he set me up with the proper padding, and Scotch Gard protection, to make sure that our valuable investment is going to last for years to come. I will use him again, and if you have a real good rug that you want to have serviced, you will be happy that you chose him to do his magic for you. We are happy campers! He really does know what he is doing!

Very glad to have Gentle Genie Rug Care as a local resource. We couldn't believe it was the same rug we had brought in. What was a brown faded rug turned out to be very colorful. They explained the whole process at their facility and kept me updated through it all. Thanks guys! I will post my before and after pictures.

I've now used Gentle Genie twice over a period of a couple years to clean two Chinese carpets. Both were in high traffic areas and were badly soiled. The results of Gentle Genie's cleaning are wonderful; the rugs look brand new, and the fringe is white again. If you want your fine carpets cleaned with TLC and looking new, use this company.

I highly recommend Gentle Genie Rug Care, for Area Rugs. I also highly recommend Gentle Genie Rug Care for Upholstered Furniture Cleaning . In an interview about cleaning Area Rugs, Paul was very thorough in his presentation of the cleaning process, with photos and certificates exemplifying the process and extensive education, Paul has acquired about cleaning Area Rugs. In regards to Area Rugs, i have WHITE WOOL FLOKATI RUGS FROM GREECE. They are extremely dense and have a pile height of over 3 inches. Dry, they are very heavy and for two people, even difficult to shake out. i also have a SILK, WOOL PAKISTAN TRIBAL RUG that is very colorful.These rugs are extremely rare, and so I am very particular about who cleans them. After Paul took them to his facility for his state of the art cleaning, Paul returned the rugs to me, looking more beautiful, then when i purchased them. The WHITE WOOL FLOKATI RUGS came back beautiful - soft, a clean natural white and fluffed out, rather than matted down. The SILK,WOOL PAKISTAN TRIBAL RUG also came back beautiful - soft, clean and its colors more vibrant and true than when I purchased the rug. For quality of work, professionalism, knowledge, conscientiousness and timeliness, i rate Paul, 15 plus stars. Paul and Todd, also cleaned my COTTON, NATURAL BLEND, NATURAL WHITE SECTIONAL SOFA.. Concerned that the cleaning process was good for the fabric, Paul first cleaned a pillow and dried it to be assured that the fabric would not have any negative side effects, from the cleaning process. The NATURAL WHITE SECTIONAL looks beautiful! For quality of work, attention to detail, professionalism, knowledge, respect of my sectional and home and timeliness, I rate Paul and Todd,15 plus stars. My AREA RUG CLEANING EXPEINCE WITH PAUL OF GENTLE GENIE RUG CARE, and my WHITE SECTIONAL CLEANING EXPEINCE WITH PAUL AND TODD WAS EXCELLENT IN EVERY WAY!

Just got my area rug back after having Gentle Genie clean it and my husband and I are amazed at what a great job Paul did, the rug is sparkling clean and beautiful!!! Thanks for the professional pick up and delivery too!

I just moved from Seal Beach to Lake Elsinore and I realized I had a rug that was 40 years old that was probably was never cleaned and passed down from my family. I started looking for someone to professionally clean it and found many places and received many quotes and finally found Gentle Genie Rug Care! THE BEST! I was willing to drive anywhere and anyplace just to get a reasonable price and this place had the best price and they come to my house to pick up and drop off also. The rug came out BEAUTIFUL! The colors just popped at me when I saw it. I felt I could sleep on it that it looked brand new! Don't waste your time looking for any other place and just have them do it! They were also trustworthy and wasn't pushy at all!

Paul does a great job and he and his staff are very friendly and easy to deal with. I brought a small 5X7 rug to him for cleaning. It was in bad shape, very dirty and with gum stuck in it in several places. I told him up front that it was not worth a lot of money to me and that I did not want to spend too much for cleaning. After doing the best he could and spending significant time trying to clean a lot of cat hair out of it he called me and advised me it was not going to be as good as he had promised. So, he didn't charge me anything even after all that time and effort. A person who stands behind his work this way is worth knowing about! Gentle Genie does wall-to-wall carpet cleaning too so if you're in the greater Murrieta-Wildomar-Temecula area give him a try.

I purchased a Karastan rug from an estate sale and loved it but didn't want to use it in my home until it had been cleaned. I had no clue where to take the rug to be cleaned. I wanted a place who would do a good job cleaning it but who wasn't outrageously priced. I searched on the internet for various places and called them to get a estimate of cost for cleaning. After calling a lot of places I was frustrated because they wanted alot of money to clean the rug. More than I could afford. So I was thinking I would not be able to get it cleaned. I decided I would call a couple more places before giving up and luckily I did. I called gentle genie and expected another overpriced quote and was so happy when they quoted me a very good fair price. I was so excited thinking I could now afford to get my rug cleaned. My only worry was maybe they didn't do the best cleaning job because the price was so good. Unsure I took the rug anyway and went for it. When I got the rug back I was seriously amazed. It was soooooo clean and the colors popped . I had no clue how dirty it had been. They did such an amazing job cleaning it and it even gets better. When I walked on it the rug felt super soft and had no sticky residue. I felt like I could lay down and sleep on it . If you need a good cleaning for your rug I would definitely use them and I plan on going back in the future. The price and cleaning job way exceeded my expectations. They also gave me amazing costumer service. I cannot say enough good stuff about Gentle Genie. Thanks so much guys for my amazingly clean rug. I am beyond happy.

I purchased a very dirty rug at a garage sale and took it to Gentle Genie so it could be cleaned using their immersion cleaning system. I now have a fresh, clean, and bright rug. Thanks, Paul! I will definitely use Gentle Genie in the future!

If you are looking for the best rug care, you have found it! Paul and Linda are THE most knowledgeable, trained, and experienced carpet care experts you will find. They are passionate about caring for your rug and restoring it to its original beauty. Paul took the time to educate us about our Oriental rug, where it was from, how it was made, what it was made from and told us about its quality. He also explained his process of cleaning, showed us how and where it would be cleaned, showed us other rugs he had cleaned, and his training certificates. Then he spot tested the rug for color fastness and recommended a suitable pad. Our rug was completed on time and turned out beautifully!! Complete with stain protection and moth repellant. We couldn't be happier with their service. In fact, we've given them another rug to clean and recommended them to my sister who has several antique Oriental carpets!