Recent Reviews

Gabriela R.Gabriela R.

Great service a nd reasonable pricing. Both pick up and delivery were on time. These rugs looked like new!

Jamie A.Jamie A.

I had two rugs from my mom's house I had been meaning to clean for the last year. One had been in our garage for a few years! Both needed aggressive dusting...

D B.D B.

I'm so impressed with the easy quote process and quick pick up of my rug.
The rep who picked it up (Robert) was professional and knowledgeable of the...

Marla PalumboMarla Palumbo

Very nice people to work with but my rug repair was not at all what I expected. The rug is a Persian cut pile rug and the repair is large loops and stands out more than the original hole. I was not told they couldn't repair the rug with the same type of yarn and stitch in the rug. Very disappointed. I will need to replace my rug.

Follow-up. They went from 1 star to 5…or 4.5 to be more accurate. After hearing my complaint, they took my rug back and repaired it so well that I can’t tell where the hole was! My only complaint now is that they should have caught how horrible the first repair looked before they returned it to me. However, they have been so nice through all of this that I’m keeping them at 5 stars. Good customer service is hard to find and they truly have been so kind to work with. Thank you Gentle Genie!

Kim GroggKim Grogg

Although my rug was pretty much ruined because of dog stains, they did a great job at taking out the bad smells and removing some of the easier stains. They were professional and great at communication. They helped me put my living room back together which I greatly appreciated. I will very definitely use them in the future!!

Jeannie ClarkJeannie Clark

I had a Persian rug cleaned. Livingston helped us out. The service was great! The rug looks wonderful! They did a great job at a fair price. I highly recommend their Services!

JoAnn KellyJoAnn Kelly

They did a great job, our rugs are so much leaner, brighter and fluffy. They communicated well and delivered and placed the rugs in a timely manner. We appreciate the caring and complete service and happily recommend them.

Pam BlankenshipPam Blankenship

Gentle Genie did a great job on my area rug. Picked my rug up and and delivered it back beautifully clean. This is the 2nd time they cleaned my rug and I won't hesitate to use them again. Very polite and professional.

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