Pet accidents happen—but they don’t have to leave a lasting mark or smell. At Gentle Genie Rug Care, we specialize in professional pet odor and urine removal services for rugs and carpets in homes throughout the area. Using eco-friendly solutions and deep-penetrating enzymes, we target and eliminate pet stains and odors at the source—not just on the surface.
Unlike standard cleaning methods, our process breaks down urine crystals embedded deep in the rug fibers and padding. This ensures long-term odor elimination and prevents repeat marking. Whether it’s a treasured Oriental rug or a high-traffic area rug, our gentle yet powerful treatments restore freshness and comfort to your home.
We know your pets are family—so we use only non-toxic, pet-safe cleaning products. Our trained specialists assess each rug individually to determine the best approach, ensuring your investment is protected.If you’re struggling with lingering pet odors or urine stains, don’t mask the problem—remove it completely. Trust Gentle Genie Rug Care for expert pet urine and odor removal.
Call now or request a free estimate to bring new life—and clean air—back into your home.
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Our Rug Cleaning Process
We’re proud of our 8-step immersion cleaning process. It uses the same cold-water hand-washing techniques as museums… and a thousand years of tradition.
- Pre-inspection to determine the type of fiber, pile density, type of weave and overall condition. We also test color fastness.
- Dusting is actually the most important step, removing soil before it cakes during washing. We use a special vibrating dusting machine, followed by thorough vacuuming on both sides.
- Odor removal (not masking) as needed for pet, smoke, mildew and other odors that aren’t removed by normal cleaning. We use specialized, gentle products.
- Cleaning, adjusted for different fibers and constructions. Always by hand, always one at at time to avoid transfer, using pH balanced cleansers. We’ll also attend attend to stain and spot removal.
- Rinsing using soft water without chlorine. We “river rinse” with constantly flowing water until it’s absolutely clear with no residues to cause fading, discoloration, erosion, or premature re-soiling.
- Grooming involves brushing in the direction of the pile for a uniform texture and light reflection for maximum beauty. We also de-tangle and arrange fringe.
- Drying begins with rugs laid flat to avoid bleed and browning. Next they’re then hung in a thermostat-controlled drying room with gentle air circulation. We use a moisture detection probe to determine when the process is complete.
- Re-inspection to make sure it’s as clean as possible. If not we’ll repeat steps as needed .
Why Residents Choose Gentle Genie
Locally owned, we offer a complimentary in-home 6-step inspection and estimate. Our many long-term customers appreciated the personalized attention they and their rugs receive from our dedicated, responsible, and courteous staff. We use state-of-the-art equipment and environmentally-safe products. And we can pick up and deliver. Our team of experts is always up to date through continuing education and professional memberships as well as participation in trade shows and research projects.
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